Privacy Policy

What Information We Collect

Depending on how you use WP Agent AI, we may collect the following categories of information:

• Account data: name, email address, authentication tokens, subscription tier, and account preferences.
• Billing data: transaction metadata, plan selections, invoices, tax details, and payment status supplied by Paddle or another processor.
• Usage data: run history, timestamps, prompt metadata, logs, feature usage, credits, rate-limit information, and diagnostic telemetry.
• Connected site data: connected domains, plugin version, site context, selected providers, page structures, media references, and integration state.
• User-submitted content: prompts, uploaded files, screenshots, images, code, and generated outputs that you choose to submit for processing.
• Support data: emails, tickets, troubleshooting information, screenshots, and other information you send to support.

How We Use Personal Data

We use personal data to operate, secure, improve, and support the service. Typical uses include:

• creating and maintaining your account and connected workspace;
• authenticating access and protecting the platform against abuse or fraud;
• processing subscription purchases, renewals, refunds, and payment-related support;
• running AI workflows, including prompt handling, job orchestration, page generation, code generation, and site-context processing;
• monitoring usage, reliability, performance, and product quality;
• providing customer support and resolving bugs, incidents, or disputes;
• meeting legal, accounting, tax, or compliance obligations.

Payments and Paddle

When you purchase a plan or add-on, checkout may be handled by Paddle or another authorized payment processor. We do not store full card details on our own servers. We receive transaction records and subscription information necessary to activate your plan, handle support, detect fraud, and process refunds or disputes.

AI Providers and Technical Subprocessors

WP Agent AI may send prompts, uploaded inputs, page data, images, or related task context to third-party AI or infrastructure providers when necessary to deliver the requested service. These providers may include hosted model APIs, cloud infrastructure vendors, email providers, logging systems, or other technical subprocessors.

If you use a bring-your-own-key feature, requests may be sent using your configured provider credentials according to the settings in your account. You are responsible for ensuring that you have authority to use any third-party API key you connect.

How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• with payment processors such as Paddle to complete purchases, manage subscriptions, and handle taxes or fraud checks;
• with AI providers or infrastructure partners when needed to process a requested feature or workflow;
• with service providers who host, monitor, secure, or support the platform;
• when required by law, legal process, or to protect the rights, safety, security, or integrity of WP Agent AI, our users, or third parties;
• in connection with a merger, acquisition, financing event, or asset sale, subject to appropriate confidentiality measures.

Cookies, Sessions, and Telemetry

We use cookies, sessions, and similar technologies for login state, security, fraud prevention, performance monitoring, and product functionality. We may also collect technical telemetry such as IP address, browser data, request metadata, and device signals to operate the dashboard and protect the platform.

If you block some cookies or local storage features, parts of the service may not work correctly.

Data Retention

We retain account, billing, usage, and support data for as long as reasonably necessary to provide the service, meet legal obligations, resolve disputes, enforce agreements, and maintain platform security. Generated content, run logs, and integration records may remain in backups or archival systems for a limited time after deletion requests or account closure.

Your Rights and Choices

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, portability, or objection with respect to your personal data. You may also request account closure or ask us to review stored support, run, or billing records associated with your account.

To make a privacy request, email support@wpagentai.com from the address associated with your account.

Security and International Processing

We use reasonable technical and organizational measures to protect personal data, but no system is completely secure. You should not submit secrets, payment card numbers, or sensitive regulated data through prompts or support channels unless specifically requested through a secure process.

Your information may be processed in countries other than your own, including where our providers operate infrastructure or support teams. By using the service, you understand that such transfers may occur subject to applicable safeguards where required.

Contact and Updates

We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or operational improvements. Updated versions will be posted on this page with a revised effective date.